Q1 I would like to use a JR Kyushu Rail Pass for travel while visiting Japan. Can I make seat reservations prior to my arrival?A1
Unfortunately, you cannot reserve a seat from overseas.
After you arrive in Kyushu, first purchase/exchange your JR Kyushu Rail Pass at a JR Kyushu station or from a travel agent. Afterwards, you can then reserve a seat(s) at a designated station ticketing counter.
[Holiday seasons in Japan (Seats may sell out quickly during the following high travel times.)]
April 29 through May 6 / August 13 through 16 / December 26 through January 3
Please note that seats may sell out quickly on other days and weekends.
[Stations at which JR Kyushu Rail Pass can be purchased/exchanged]
Q2 Are there any additional charges when reserving a seat on limited express trains such as Yufuin no Mori, Aso Boy!, and SL Hitoyoshi?A2
No additional charges apply to reserve a seat so long as the train operates within the valid area of your JR Kyushu Rail Pass.
Q3 Can one person purchase more than one JR Kyushu Rail Pass?A3
You can purchase more than one pass as long as the valid periods of the multiple passes you purchase do not overlap.
Q4 Can a JR Kyushu Rail Pass be purchased/exchanged on behalf of another?A4
JR Kyushu Rail Passes cannot be purchased/exchanged on behalf of other persons.
The person whose name will be on the pass is required to purchase/exchange her/his pass in person.
Q5 What are the business hours of the ticketing counter at each station?A5
Hakata Station 7:00 - 23:00
Information on other stations.
Q6 Can you tell me the JR Kyushu rail pass price for children and the conditions for purchase?A6
Pass price for children (age between 6 and 11) is half the adult price.
[How to determine child's age]
■If you purchase a voucher for a JR Kyushu Rail Pass while overseas:
→The age of the child is as of the date of purchase.
■If you purchase a voucher (E-ticket) for a JR Kyushu Rail Pass on the internet:
→The age of the child is as of the date of credit card settlement.
■If you purchase a JR Kyushu Rail Pass in Kyushu, Japan:
→The age of the child will be as of the date when the pass is first effective.
Q7 What are the purchase conditions for a JR Kyushu Rail Pass?A7
A JR Kyushu Rail Pass can be purchased by any non-Japanese citizen visiting Japan for the purpose of sightseeing and traveling on a short-stay visa.
Q8 Can foreign students studying in Japan purchase a JR Kyushu Rail Pass?A8
JR Kyushu Rail Pass is for foreign tourists who are vising Kyushu from overseas and is not for foreign students residing in Japan. Therefore, those foreign students can not purchase a JR Kyushu Rail Pass. There is a different type of rail pass exclusively for foreign students studying in Japan.
JR KYUSHU Foreign Student Pass :
Q9 I am a Japanese citizen but live in a foreign country. Can I purchase a JR Kyushu Rail Pass?A9
Yes, you can use a JR Kyushu Rail Pass if the following conditions are met:
(1) You have permanent resident status in a foreign country;
(You must have proof of residency in a foreign country at the time you purchase a JR Kyushu Rail Pass at a JR Kyushu ticketing counter.)
(2) You have purchaced a voucher for a JR Kyushu Rail Pass overseas.
(You cannot purchase a JR Kyushu Rail Pass in Japan. You need to purchase a voucher for it while in a foreign country.)
(3) You hold an airline ticket to depart Japan within three months.
(You must present your airline ticket for onward travel when you obtain a JR Kyushu Rail Pass at a JR Kyushu ticketing counter.)
*Sale for Japanese people will be finished on March 31st, 2017. (Exchange period for a voucher purchased in overseas is until June 30th, 2017.)